Return and Refund Policy

Thank you for shopping at Larixsibirica.com. We value your satisfaction and want to ensure that you have a positive shopping experience with us. Please read our Return and Refund Policy carefully to understand your rights and obligations.

1. Returns

1.1. Eligibility:
– We accept returns within 30 days from the date of purchase.
– To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

1.2. Return Process:
– To initiate a return, please contact our customer support team at info@sibirica.de within the specified return period.
– Provide your order number, the reason for the return, and any supporting evidence (such as photos) if applicable.
– Our customer support team will guide you through the return process, including providing you with a return shipping address.

1.3. Return Shipping:
– The customer is responsible for the return shipping costs, unless the return is due to our error or a defective product.
– We recommend using a trackable shipping service to ensure the safe return of the item.

1.4. Refunds:
– Once we receive and inspect the returned item, we will notify you of the status of your refund.
– If the return is approved, we will initiate a refund to your original payment method.
– Please note that it may take some time for the refund to be processed and for the funds to be reflected in your account.

2. Refunds

2.1. Damaged or Defective Products:
– If you receive a damaged or defective product, please contact our customer support team immediately.
– Provide your order number, a description of the issue, and any supporting evidence (such as photos) if applicable.
– We will assess the situation and, if necessary, provide a replacement or issue a refund.

2.2. Non-Delivery:
– In the event that your order does not arrive within the estimated delivery time, please contact our customer support team.
– We will investigate the matter and, if the non-delivery is confirmed, offer you the choice of a replacement or a refund.

3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

4. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at info@sibirica.de. Our customer support team will be happy to assist you.

Note: This Return and Refund Policy is subject to change without prior notice. Please review it periodically for any updates.